Got questions ? Find all the answers you need right here.
How can I contact customer support?
By email: support@boho-shop.com
By phone: +33 7 66 78 33 43
Shop Name: Boho Shop
Company Name: NECOM EURL
Address: 60 RUE FRANCOIS IER, 75008, PARIS - FRANCE
Tax number (SIRET): 938 984 705 00013
VAT: FR19938984705
How long will it take to get my order?
Orders are processed within 3–4 business days (Monday to Friday).
Once shipped, delivery usually takes 4–7 business days, depending on your location.
➡️ Estimated total delivery time: 7–11 business days.
Delivery times are estimates and may vary due to carrier or customs delays.
Are your products genuine?
Yes. All products sold on Boho Shop are carefully selected and quality-checked before being offered on our store.
Product images and descriptions are provided for reference. Slight variations may occur due to screen settings or manufacturing details.
Can I cancel my order after I place it?
Once an order has been placed and processing has begun, it cannot be guaranteed that it can be canceled.
If you need to make a change, please contact us as soon as possible at support@boho-shop.com, and we will do our best to assist you.
What shipping methods do you offer?
We offer standard shipping on all orders.
All shipments include tracking once the order has been dispatched.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee receipt of returned items without tracking.
Where do you ship from?
Orders are shipped from our international fulfillment partners depending on product availability and destination.
This allows us to offer reliable delivery times while serving customers worldwide.
Is shipping free?
Yes.
✅ Standard shipping is free on all orders, with no minimum purchase required.
Can I return my order?
Yes. We accept returns for both defective and non-defective products within 14 days of delivery.
To initiate a return, please contact support@boho-shop.com.
Return shipping costs are the responsibility of the customer, and there are no restocking fees.
For full details, please refer to our Returns & Refunds Policy.
What if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
We will review the situation and assist you accordingly, which may include a replacement or a refund depending on the circumstances.
What if I receive a damaged or incorrect item?
We’re sorry if this happens.
Please contact us at support@boho-shop.com with your order number and clear photos of the issue.
We will review your request and arrange a replacement or refund if applicable.
My order says “delivered,” but I didn’t receive it. What should I do?
If your tracking information shows that your order was delivered but you did not receive it, please contact your local postal service directly with your tracking number.
If you still need assistance, feel free to contact our support team, and we’ll do our best to help.
